Terms and conditions

These terms apply to KaWifi Billing System (“Kawifi”, “we”): to internet service providers and their staff and resellers who use it to run Wi-Fi hotspots (“ISPs”), and to people who buy internet at those hotspots (“customers”). By creating an account, buying a voucher or using a Kawifi hotspot you agree to them.

1. The service

Kawifi lets ISPs sell internet access with vouchers and mobile money, manage MikroTik routers, resellers, campaigns and reports. The ISP, not Kawifi, provides the internet connection at its hotspot and sets its own packages and prices.

2. Accounts

Give accurate details and keep them up to date. Keep your password and authenticator app safe; owners must use two-step sign-in.
You are responsible for what happens in your account, including the staff and resellers you add.
Tell us at once at info@kawifi.net if you think your account has been misused.

3. ISP responsibilities

Hold any licence or authorisation required by the Uganda Communications Commission for the services you offer, and follow the Uganda Communications Act, 2013 and other laws of Uganda.
Serve your customers fairly: show correct prices and validity, and help them with problems at your hotspot.
Handle your customers’ information lawfully under the Data Protection and Privacy Act, 2019. Kawifi processes it for you only to run the service.

4. Buying vouchers (customers)

Payment is by MTN MoMo or Airtel Money through the ISP’s own mobile money account, or in cash from the ISP or its agents.
After payment your code is shown on screen and sent by SMS. Its time starts at the first login and keeps running when you disconnect.
A code works on the number of devices its package allows, usually one.
Paid vouchers are not refunded. If money left your account but no code arrived, contact the ISP with the order reference; it will check the payment and give you your code.
Speeds depend on the hotspot, the number of users and your device and are not guaranteed.

5. ISP fees

New ISPs get a free trial. After it, the subscription is a monthly fee per active router, paid in advance by mobile money.
If the subscription is not paid, there is a grace period with warnings; after it, the ISP’s hotspots stop accepting logins until it is paid. Paying turns them back on.
SMS sent from the Kawifi SMS account are charged to the ISP at the published price.
Kawifi takes no commission on the ISP’s voucher sales.

6. Campaigns on the login page

ISPs may show pictures and videos on their hotspot login pages. You must own them or have permission to use them.
Campaigns must be lawful in Uganda and suitable for everyone: nothing false or misleading, hateful, sexual, violent, or promoting illegal goods, gambling by minors or scams.
We may remove any campaign that breaks these rules, and suspend accounts that repeat it.

7. Acceptable use

Do not use Kawifi or a Kawifi hotspot for anything unlawful, including acts under the Computer Misuse Act, 2011 (as amended); do not try to get around billing, share or resell codes without the ISP’s permission, attack the service, or access other people’s accounts or data.

8. Availability and changes

We work to keep Kawifi running at all times but cannot promise it will never be interrupted, for example during maintenance, network or power failures, or problems at mobile money or SMS services. We may improve or change features over time.

9. Liability

As far as the law allows, Kawifi is not liable for indirect losses or lost profits, or for problems caused by an ISP’s own network, equipment or internet supply. Our total liability to an ISP is limited to the subscription fees it paid us in the three months before the claim. Nothing in these terms limits rights you have under the laws of Uganda that cannot be limited.

10. Suspension and closing

An ISP may close its account at any time. We may suspend or close accounts that break these terms or the law, after a warning where reasonable. Fees already paid for a period that has started are not refunded.

11. Law and disputes

These terms are governed by the laws of the Republic of Uganda. We will first try to settle any dispute by talking to you; if that fails, the courts of Uganda will decide it.

12. Changes to these terms

We may update these terms and will post the new version here with its date. Important changes will be emailed to ISP owners before they apply. Continuing to use Kawifi after that means you accept them.